Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the TrityMed patient mobile and web application (the “App”), operated by Yeabe Medical and Rehabilitation Center, doing business as Yaebe Dialysis Speciality Clinic (“Yeabe Medical,” “we,” “us,” or “our”). By creating an account or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.

2. Who Can Use the App

The App is intended for patients of Yeabe Medical, or their authorized representatives, who are booking, managing, or receiving information about clinical care at our facility. You must provide accurate, current information when creating an account and keep your login credentials confidential. You are responsible for all activity that occurs under your account.

3. Not for Emergencies

The App is a scheduling, communication, and health-record convenience tool. It is not a substitute for emergency medical care. If you are experiencing a medical emergency, call your local emergency number (907 for ambulance services in Ethiopia) or go to the nearest emergency room immediately. Do not rely on the App’s chat, notifications, or scheduling features to obtain urgent or emergency medical attention.

4. What the App Lets You Do

Depending on your account and clinic configuration, the App may allow you to:

• Book, reschedule, or cancel appointments.
• View upcoming and past visit information.
• View lab reports and treatment plans shared by your care team.
• Message clinic staff and physicians.
• View and select available dialysis machines at check-in.
• Manage your insurance and billing information.
• Receive notifications related to your care.

5. Your Responsibilities

You agree to:

• Provide accurate health, contact, and insurance information.
• Use the App only for its intended purpose of managing your own care, or that of a dependent you are legally authorized to act for.
• Not attempt to access another patient’s account or data.
• Not use the App in any way that disrupts clinic operations or other patients’ access to care.
• Notify us promptly if you suspect unauthorized use of your account.

6. Appointments and Cancellations

Booking an appointment through the App reserves a time slot with the selected department, physician, or, for dialysis, an available machine, subject to clinic capacity and staff confirmation at check-in. We reserve the right to reschedule appointments due to clinical necessity, staffing, or equipment availability, and we will make reasonable efforts to notify you of any such change.

Repeated no-shows or late cancellations may affect your ability to book future appointments through the App.

7. Medical Information and Clinical Decisions

Content in the App, including lab results, treatment plans, chat messages, and wellness suggestions, is provided for your convenience and does not replace direct communication with your care team.

Any wellness suggestions or AI-generated content in the App are general in nature and are not a diagnosis or treatment recommendation. Always follow the specific guidance given to you by your physician or nurse.

8. Privacy

Our collection and use of your personal and health information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the App, you also agree to the Privacy Policy.

9. Payments and Donations

If the App or an associated website offers payment or donation features, those transactions are processed through a third-party payment processor. We do not store your full card details. All payments are subject to the payment processor’s own terms in addition to these Terms.

10. Intellectual Property

The App, including its design, text, graphics, and underlying software, is owned by or licensed to Yeabe Medical and is protected by applicable intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the App except as permitted by law.

11. Availability and Changes

We aim to keep the App available and accurate, but we do not guarantee uninterrupted access. Features, departments, and available services may change over time as our clinic operations evolve. We may update these Terms from time to time; continued use of the App after an update constitutes acceptance of the revised Terms.

12. Limitation of Liability

To the fullest extent permitted by law, Yeabe Medical is not liable for any indirect, incidental, or consequential damages arising from your use of, or inability to use, the App.

Nothing in these Terms limits our liability for matters that cannot be limited under applicable law, including liability arising from actual clinical care provided at our facility, which is governed separately by your patient care agreements and applicable healthcare regulations.

13. Termination

We may suspend or terminate your access to the App if you violate these Terms, misuse the App, or if required to protect the security or integrity of our systems. You may stop using the App and request account deletion at any time through the App’s Settings.

14. Governing Law

These Terms are governed by the laws of the Federal Democratic Republic of Ethiopia, without regard to conflict-of-law principles.

15. Contact Us

Questions about these Terms can be directed to: